> ## Documentation Index
> Fetch the complete documentation index at: https://docs.probaseapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Setting up payment processing

> Connect Stripe to accept credit card payments online

## Overview

Probase uses Stripe to process credit card payments from your customers. Once connected, customers can pay their balance online through secure payment links.

## Connect your Stripe account

<Steps>
  <Step title="Access settings">
    Click **Payments** in the sidebar under BUSINESS. The **Payment Processing** section appears at the top of the page.

    <img src="https://mintcdn.com/lawnstarter/kJla-8TneWfaWjBr/images/probase/stripe-connect/01-not-connected.png?fit=max&auto=format&n=kJla-8TneWfaWjBr&q=85&s=bd3d6d32c55c8dc4e025b6903fa4c2e7" alt="Not connected state" width="500" height="845" data-path="images/probase/stripe-connect/01-not-connected.png" />
  </Step>

  <Step title="Click Connect with Stripe">
    Click the **Connect with Stripe** button. This opens Stripe's secure onboarding flow where you'll provide your business information and bank account details.
  </Step>

  <Step title="Complete the Stripe onboarding">
    Follow Stripe's prompts to:

    * Verify your business information
    * Provide tax details
    * Connect your bank account for payouts
    * Verify your identity
  </Step>

  <Step title="Return to Probase">
    Once complete, you'll be redirected back to Probase with Stripe connected.
  </Step>
</Steps>

## Account status

Your Stripe connection status appears in the **Payment Processing** section:

### Pending setup

Your account is created but needs additional information from Stripe.

<img src="https://mintcdn.com/lawnstarter/kJla-8TneWfaWjBr/images/probase/stripe-connect/02-pending-state.png?fit=max&auto=format&n=kJla-8TneWfaWjBr&q=85&s=f002f3838b15c615d64eabca8e5bd993" alt="Pending state" width="500" height="845" data-path="images/probase/stripe-connect/02-pending-state.png" />

Click **Continue Setup** to complete the required steps with Stripe.

### Restricted

Stripe needs additional information or verification to enable payments.

<img src="https://mintcdn.com/lawnstarter/jbHgLzMLfdr40R2J/images/probase/stripe-connect/03-restricted-state.png?fit=max&auto=format&n=jbHgLzMLfdr40R2J&q=85&s=8a840e7a6b448ab36f5896b7eb8fdd86" alt="Restricted state" width="500" height="845" data-path="images/probase/stripe-connect/03-restricted-state.png" />

Click **Update Information** to provide what Stripe needs. Payments are temporarily disabled until this is resolved.

### Active

Your account is fully connected and can accept payments.

<img src="https://mintcdn.com/lawnstarter/jbHgLzMLfdr40R2J/images/probase/stripe-connect/04-connected-active.png?fit=max&auto=format&n=jbHgLzMLfdr40R2J&q=85&s=7d18bf3164ea4b8653bb18506b314bc1" alt="Connected and active" width="500" height="845" data-path="images/probase/stripe-connect/04-connected-active.png" />

* **Charges: Enabled** - You can accept payments from customers
* **Payouts: Enabled** - Stripe can send money to your bank account

### Limited

Charges are enabled but payouts are on hold pending additional verification.

<img src="https://mintcdn.com/lawnstarter/jbHgLzMLfdr40R2J/images/probase/stripe-connect/05-connected-limited.png?fit=max&auto=format&n=jbHgLzMLfdr40R2J&q=85&s=72c79bf36252d7588ea5327bc3e6d2d9" alt="Connected but limited" width="500" height="845" data-path="images/probase/stripe-connect/05-connected-limited.png" />

You can still accept payments, but funds won't be sent to your bank until Stripe completes verification.

## Refresh account status

If you've made changes in Stripe or completed required steps, click **Refresh Status** to sync the latest information from Stripe to Probase.

## View Stripe Dashboard

Click **Open Stripe Dashboard** to access your Stripe account where you can:

* View transaction history
* Manage payouts
* Update bank account information
* View detailed reports
* Configure Stripe settings

## What happens after connecting

Once Stripe is connected:

1. **Payment links become active** - Customers can complete payments online through the links you share
2. **Cards are saved securely** - Customers can save payment methods for future use (stored by Stripe, not Probase)
3. **Funds go to your bank** - Stripe deposits payments directly to your connected bank account (typically within 2 business days)

<Note>
  Stripe charges a processing fee for each transaction. Check Stripe's pricing for current rates.
</Note>

## Payment terms

The payment settings page also includes a **Payment Terms** section where you can configure when invoices are due.

<img src="https://mintcdn.com/lawnstarter/3DA3FkD8MgEd5AH6/images/probase/money-overview/05-payment-settings.png?fit=max&auto=format&n=3DA3FkD8MgEd5AH6&q=85&s=dc41c2c12866a15149c91cd7eb2d671e" alt="Payment settings page with Payment Terms" width="500" height="845" data-path="images/probase/money-overview/05-payment-settings.png" />

**Payment terms** — How long customers have to pay after an invoice is sent. Choose from:

* **Upon receipt** — Payment is due immediately when the invoice is sent (default for new accounts)
* **Net 15** — Payment is due 15 days after the invoice is sent
* **Net 30** — Payment is due 30 days after the invoice is sent

Invoices that remain unpaid past the selected due period will appear as **Overdue** on the [Money overview](/billing/money-overview) page and on individual invoices. This setting applies to all new invoices and does not change existing ones.

## Troubleshooting

### The "Connect with Stripe" button isn't working

Tapping **Connect with Stripe** takes you to Stripe's secure onboarding in the same window; when you finish, Stripe returns you to Probase. If Probase can't reach Stripe at that moment, you're returned to the Payments page with the message *"We couldn't connect to Stripe right now. Please try again."* — this is usually a temporary hiccup, so wait a moment and tap **Connect with Stripe** again. If it keeps happening, [contact support](/support/contact-support).

### My status shows as "Pending" or "Restricted"

Click the **Continue Setup** or **Update Information** button to see what Stripe needs. Common requirements include:

* Additional business verification documents
* Bank account verification
* Tax ID confirmation
* Identity verification

### Customers can't complete payments

Check that your account status shows "Active" with both charges and payouts enabled. If your account is restricted, customers will see a message that online payments aren't available.

<Warning>
  If you close your Stripe account or disconnect it, customers will no longer be able to make online payments. They'll see a message to contact you for payment options.
</Warning>