> ## Documentation Index > Fetch the complete documentation index at: https://docs.probaseapp.com/llms.txt > Use this file to discover all available pages before exploring further. # The customer's service report > The page your customer opens after a visit — what you did, the photos, and a rating ## Overview Every completed job visit has a page of its own that the customer can open — no login, no account, just the link you [sent them](/routes/sending-service-reports). It's headed **Your service today** and it's deliberately short: what you did, the photos, anything your checklists recorded, a place to rate you, and the bill if one rode along. The customer's service report on a phone The same report on a computer The link never expires, so a customer can go back to it whenever they like — and from the page they can reach the rest of their [portal](/customers/customer-portal). ## What's on the page Top to bottom: 1. **Your business name**, then **Your service today**, then the property address and the date of the visit 2. **A summary** of the work, in plain language — this is the **Customer notes** you wrote when completing the visit. A visit you finished without writing any simply has no summary block 3. **What we recorded** — the checklist answers you marked for the customer summary, grouped under the checklist they came from (chemical readings, completed tasks, a signature shown as *Signed by customer*) 4. **Photos** — the **After** photos, and the **Before** photos above them if you [included them when sending](/routes/sending-service-reports#whats-on-the-send-step). Each group has its own heading and its own grid; every photo appears once 5. **How did we do?** — the rating 6. **This month's invoice** or **Outstanding balance** — only when you sent the bill with the report Before and after photo groups on a phone The same groups on a computer Tapping any photo opens the full-size original in a new tab. ## Rating the visit The **How did we do?** card sits near the bottom: five stars, an optional comment box (*Anything you'd like to tell \[your business]? (optional)*), and a **Submit** button. The sub-line names the visit — *For your visit on Fri, Aug 28* — so a customer with several reports open always knows which one they're rating. The rating card before it's submitted Choosing stars and writing a comment Nothing is saved until the customer taps **Submit**. Stars are required; the comment isn't. ### A rating is submitted once, then locked Once submitted, the card changes for good: filled stars, the comment as plain text, and *Thanks for your rating!* underneath. There's no form any more — reloading the page, or opening the link again next week, shows the same locked card. The rating locked after submitting The locked card after a reload This is true however the rating was left. A customer who rated the service on an [invoice review screen](/billing/service-ratings) finds the report's card already filled in and locked. A rating left on an invoice, locked on the report What you see on your side: a **rating card** on the visit, and an [update](/getting-started/updates#customer-ratings) in your feed carrying the stars and the customer's words. ## Paying from the report If you turned the invoice switch on when sending, the report ends with a bill card: * **This month's invoice** — *4 visits · August*, the amount, and a solid **Pay \$\[amount]** button opening their invoice page * **Outstanding balance** — *July invoice · unpaid*, the amount, and the same button A line underneath records the send: *Sent with this report on Fri, Aug 28. Marked as sent on the invoice.* The invoice block on a report The Pay button on the invoice block Pay opens the customer's invoice page Once there's nothing left to pay, the button steps back to an outline **View invoice** — a customer who already paid is never asked again. A report whose invoice has been sent Paying from a report they've already rated skips the **"How was your service?"** screen: they've rated once, so they go straight to the tip question (or straight to paying). See [Service ratings](/billing/service-ratings). ## Finding old reports The customer doesn't have to keep the text. Their [portal home](/customers/customer-portal#your-visits) carries a **Your visits** section listing their visits by service — **Upcoming** above **Past** — and every past visit whose report you sent opens straight back to this page. Your visits on the portal home A reported and an unreported visit row A row only opens when there's a report to open. Upcoming visits, and completed visits whose report you haven't sent, are listed but aren't tappable — nothing of a report shows before you've chosen to send it. ## Getting back and getting in touch Every page under the customer's portal link carries the same header: your business name, a back chevron to their portal home (on every page but the home itself), and a **Contact us** button. The report with the back chevron The portal home, with no back chevron **Contact us** opens a sheet with **Call**, **Text message** and **Email** rows built from your business phone and email in [Business Profile settings](/getting-started/settings). A row you haven't filled in is left out, and with neither filled in the button doesn't appear at all. The Contact us sheet The same sheet on a computer The header is hidden when the customer prints — see [Printing invoices](/billing/printing-invoices). ## What the report never shows The report is the customer's view, not yours. It never carries: * Your private **visit notes** — only the **Customer notes** you wrote for them * Your timer, the working windows, or how long the visit took * Costs, margins, or your crew's names * Checklist answers you didn't mark for the customer summary ## Next steps * [Sending the service report](/routes/sending-service-reports) — your side of the same flow * [Customer payment portal](/customers/customer-portal) — invoices, payment and the rest of the portal * [Completing a visit](/routes/completing-jobs) — where the summary and photos come from * [Building checklists](/checklists/building-checklists#showing-answers-on-the-customer-invoice) — choosing what lands under *What we recorded*