> ## Documentation Index
> Fetch the complete documentation index at: https://docs.probaseapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Exporting your records

> Download your accounting ledger or your customer book as a CSV file

## Overview

**Export your records** lets the business Owner download ProBase data as a CSV spreadsheet file. There are two files to choose from:

* **Accounting** — *Every charge, credit, tip and payment, in the order it happened. What an accountant reconciles from.*
* **Customers** — *Your book: every customer, their contact details, their properties and their services.*

A CSV opens in Excel, Google Sheets, Numbers, or any accounting tool that imports spreadsheets.

<Note>
  Only the business **Owner** can export records. Everyone else — Admins included — doesn't see the card at all. See [Roles & permissions](/team/roles-and-permissions#the-owner-is-protected).
</Note>

## Opening the export page

Open **Settings** from the navigation drawer and scroll to the bottom of the page. The **Export your records** card sits just above **Delete Business**. Tap the **Export your records** row.

<img src="https://mintcdn.com/lawnstarter/31XsKqd3d8exa0QQ/images/probase/data-export/01-business-settings-export-card.png?fit=max&auto=format&n=31XsKqd3d8exa0QQ&q=85&s=a900e7c15b90e92bf6d2059476640809" alt="The Export your records card on the Settings page" width="500" height="845" data-path="images/probase/data-export/01-business-settings-export-card.png" />

## Exporting a file

<Steps>
  <Step title="Choose a file">
    Pick **Accounting** or **Customers**.

    <img src="https://mintcdn.com/lawnstarter/31XsKqd3d8exa0QQ/images/probase/data-export/02-export-your-records-form.png?fit=max&auto=format&n=31XsKqd3d8exa0QQ&q=85&s=bfc4a4efc900f495d3524923c3dee448" alt="The Export your records page" width="500" height="845" data-path="images/probase/data-export/02-export-your-records-form.png" />
  </Step>

  <Step title="Choose a period">
    Open the **Period** dropdown and pick **This month**, **Last month**, **This year**, **Last year**, **All time**, or **Custom range**. Periods follow your business's timezone.

    The Accounting file starts on **This year** and the Customers file starts on **All time** — change it if you need something different.

    <img src="https://mintcdn.com/lawnstarter/fk6dtsPs4ucvHo3K/images/probase/export-form/period-options-open.png?fit=max&auto=format&n=fk6dtsPs4ucvHo3K&q=85&s=92ec5f178fa25991be38760151f51378" alt="The period choices" width="430" height="845" data-path="images/probase/export-form/period-options-open.png" />

    For the Customers file, a line under the dropdown explains what the period means: *Customers with activity in this period*.

    <img src="https://mintcdn.com/lawnstarter/fk6dtsPs4ucvHo3K/images/probase/export-form/customers-caption.png?fit=max&auto=format&n=fk6dtsPs4ucvHo3K&q=85&s=ddcaa8736f173d82023d7ead8ebd797b" alt="The Customers file with its period caption" width="430" height="845" data-path="images/probase/export-form/customers-caption.png" />
  </Step>

  <Step title="Pick your dates (Custom range only)">
    With **Custom range**, choose a **From** and a **To** date. The end date has to be on or after the start date, and the range can't start after today.

    <img src="https://mintcdn.com/lawnstarter/fk6dtsPs4ucvHo3K/images/probase/export-form/custom-range.png?fit=max&auto=format&n=fk6dtsPs4ucvHo3K&q=85&s=d264db515bd6e72f4cca6c6c48d11a17" alt="Choosing a custom range" width="430" height="845" data-path="images/probase/export-form/custom-range.png" />
  </Step>

  <Step title="Export">
    Tap the button at the bottom — it names the file you'll get: **Export accounting CSV** or **Export customer CSV**. You'll see *Preparing your export…* while ProBase builds it.
  </Step>

  <Step title="Your download starts">
    When the file is ready, the page reads **Your export is ready** and the download starts on its own. The line underneath says what moment the file was taken at — for example, *As of Sep 29, 8:01 AM.*

    <img src="https://mintcdn.com/lawnstarter/31XsKqd3d8exa0QQ/images/probase/data-export/03-export-ready.png?fit=max&auto=format&n=31XsKqd3d8exa0QQ&q=85&s=3558d8cfd27ee0a018eee18e362f8cf4" alt="Your export is ready" width="500" height="845" data-path="images/probase/data-export/03-export-ready.png" />

    The file is named after what's in it, like `probase-accounting-2026-01-01_2026-12-31-20260928-1941.csv`.
  </Step>
</Steps>

<Note>
  The download link only lasts a short while. If you need the file again later, just run the export again — it takes a moment.
</Note>

## What's in each file

### Accounting

One row per money movement, oldest first, with these columns: **Date**, **Kind** (Charge, Credit, Payment, Tip, or Refund), **Customer**, **Service address**, **ZIP**, **Service**, **Amount**, **Payment method**, **Invoice number**, and **Status** (Paid or Unpaid).

Rows for \$0 are left out.

<Note>
  Amounts are what customers were charged; processing fees are not in it. The ready screen says the same thing when you export the Accounting file.
</Note>

<img src="https://mintcdn.com/lawnstarter/31XsKqd3d8exa0QQ/images/probase/data-export/int-accounting-ready.png?fit=max&auto=format&n=31XsKqd3d8exa0QQ&q=85&s=52235e2f02debf79fd602c687a667cf7" alt="A finished Accounting export" width="500" height="845" data-path="images/probase/data-export/int-accounting-ready.png" />

### Customers

One row per service — a customer with several properties or services has a row for each — with these columns: **First name**, **Last name**, **Email**, **Phone**, **Customer status** (Lead, Active, or Archived), **Property address**, **Address line 2**, **City**, **State**, **ZIP**, **Service**, **Service type** (Job or Assessment), and **Service status**.

The Customers file holds no money — use the Accounting file for that.

<img src="https://mintcdn.com/lawnstarter/31XsKqd3d8exa0QQ/images/probase/data-export/int-customers-ready.png?fit=max&auto=format&n=31XsKqd3d8exa0QQ&q=85&s=5c8eabd9b0756ef1a75790b30f71512c" alt="A finished Customers export" width="500" height="845" data-path="images/probase/data-export/int-customers-ready.png" />

## If there's nothing to export

If the period you picked has no records, you'll see **No records for this period.** with the period underneath. Tap **Pick a different period** to go back to the form.

<img src="https://mintcdn.com/lawnstarter/31XsKqd3d8exa0QQ/images/probase/data-export/05-export-empty-period.png?fit=max&auto=format&n=31XsKqd3d8exa0QQ&q=85&s=cc97ffe4fe9d726186cc0d62a6c05114" alt="No records for this period" width="500" height="845" data-path="images/probase/data-export/05-export-empty-period.png" />

## If the export fails

If something goes wrong, the page reads **We couldn't prepare your export.** — *Nothing was downloaded. Try again in a moment.* Tap **Try again** to run the same export again.

## Related

* [Business Profile settings](/getting-started/settings)
* [Roles & permissions](/team/roles-and-permissions)
* [Importing customers in bulk](/customers/importing-customers)


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