> ## Documentation Index > Fetch the complete documentation index at: https://docs.probaseapp.com/llms.txt > Use this file to discover all available pages before exploring further. # Creating appointments > Schedule work for your customers ## Overview Appointments are scheduled work visits for a service. You can create them from the service detail page or from the calendar. ## Create an appointment from a service Navigate to **Customers**, click the customer name, click the property address, then click the service name. For active jobs that don't have an appointment yet, a prominent **Schedule Appointment** button appears near the top of the service details page, below the status badge. Schedule appointment button on service detail A modal opens with date and time fields: * Pick the **Date** * Choose the **Start Time** — the end time is set automatically based on the previous appointment's duration (defaults to 60 minutes if there's no prior appointment) * Optionally assign a **Crew** — if the service has a prior appointment, the same crew is pre-selected for you. The crew field only appears when you have more than one crew on your team. If the service already has a scheduled appointment, a warning appears reminding you that the existing appointment stays on the calendar. Schedule appointment modal Click **Schedule** to schedule the visit. The appointment appears in the service's history and on the calendar. The **Schedule Appointment** button is hidden once an upcoming appointment exists. Service detail after scheduling ## View appointments After creating appointments, you can view them: * **On the service details page** - Shows all appointments for that specific service * **On the calendar** - Click **Schedule** in the sidebar to see all appointments across all customers Calendar overview ## View appointment details Click on any appointment in the calendar or on a service page to open the dedicated appointment detail page. Appointment detail page The appointment detail page shows: ### Page Header * Service name and customer first name * Appointment status badge (Scheduled, Completed, Rescheduled, Cancelled, or Skipped) * A back button to return to the previous page ### Quick Facts Key details at a glance — property address, and for appointments due today: the customer's phone number (tappable to call) and a link to Contact Details. ### Quick Actions Contextual buttons change based on the appointment status. For scheduled future appointments, you can send a confirmation SMS or open the **Manage Job** dropdown to complete, skip, reschedule, or cancel. For appointments due today, you'll see prominent buttons for getting directions (in your chosen [maps app](/getting-started/maps-preference)), sending an "on my way" text, and completing the visit. Quick actions for a scheduled appointment See [Completing appointments](/routes/completing-jobs) and [Rescheduling appointments](/scheduling/rescheduling-jobs) for details on each workflow. ### Assign or change the crew Scheduled appointments show a crew row directly above the quick action buttons. Tap it to assign a crew (or swap to a different one) without leaving the appointment page. * If the appointment already has a crew, the row shows the crew's color, truck icon, and name. * If no crew has been picked yet, the row shows an amber **Not assigned to a crew yet** warning. * If your team has no crews at all, the row turns into a shortcut to the Crews page so you can create one first. Unassigned crew row on the appointment detail page Tap the row to open the **Assign Crew** modal, pick a crew, and tap **Save**. If your team has only one crew, it's pre-selected for you — confirm by tapping Save. Assign Crew modal open with two crews to choose from #### Assign one visit or every future visit Recurring services [pre-schedule the whole chain of future visits](/scheduling/future-visits), so the modal includes an **Assign to all future service appointments** toggle: * **On (default)** — the crew is assigned to this visit *and* every upcoming scheduled visit in the chain, so you only have to pick a crew once. * **Off** — the crew is assigned to just this one visit. A note confirms the date, and other future visits keep their current crew. Assign Crew with the all-future toggle off, assigning only one visit The new crew is reflected on the appointment detail page immediately, and you'll see a "Crew assigned." confirmation. Appointment detail page after assigning a crew The crew row appears on every scheduled appointment — whether your team has one crew or many. It's the fastest way to pick a crew for an overdue or unassigned job from the appointment detail page itself. ### Service Details Shows the base service charge and any additional service items for this appointment, with quantities and prices and a grand total. Tap the **→** button to open the service items page where you can add extra charges for additional work or materials. ### Service Plan Shows the service frequency (one-time, weekly, bi-weekly, or monthly), the next scheduled appointment date, and the invoice type. ### Contact Details For scheduled appointments, the customer's name, phone number, and email appear at the bottom for easy reference. ## Next steps * [Reschedule appointments](/scheduling/rescheduling-jobs) if plans change * [Complete appointments](/routes/completing-jobs) when work is done * [View the calendar](/scheduling/weekly-schedule) to see all scheduled work