> ## Documentation Index
> Fetch the complete documentation index at: https://docs.probaseapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> Get help from the Probase team

## Before contacting support

Try these resources first:

1. Check [Common questions](/support/common-questions) for quick answers
2. Review [Troubleshooting](/support/troubleshooting) for solutions to common issues
3. Search the documentation for your specific question

## How to contact support

Open the navigation sidebar (tap the menu icon in the top header on your phone) and look for the **HELP** group at the bottom — it keeps every way to reach us one tap away from anywhere in the app.

**Chat support:**

* Tap **Support** in the HELP group to open the chat and message our support team
* This is the main way to reach us — quick questions, detailed issues, and feature requests all go here
* Best for: Anything you need help with, day to day

**Schedule a call:**

* Tap **Schedule a call** in the HELP group to book a 1:1 with the ProBase team
* The booking form is pre-filled with your name and email
* Best for: Walk-throughs and questions that are easier to talk through

<Note>
  There's no separate support email address to remember — the **Support** chat is where every request lands, and you can reach it from anywhere in the app.
</Note>

## What to include when contacting support

Help us help you faster by including:

**Description of the issue:**

* What you were trying to do
* What happened instead
* When the issue started

**Steps to reproduce:**

* List the exact steps that led to the issue
* This helps us recreate and fix the problem

**Error messages:**

* Copy the exact text of any error messages
* Or take a screenshot

**Your environment:**

* Browser (Chrome, Safari, Firefox, etc.)
* Device (computer, phone, tablet)
* Operating system (Windows, Mac, iOS, Android)

**Screenshots:**

* Show what you're seeing
* Highlight the specific issue
* Include multiple screenshots if helpful

**Account information:**

* Your business name
* Your email address
* Affected customer names (if relevant)

## Example support request

**Good:**
"I'm trying to send a payment link to customer John Smith from the Money page, but the Send Invoice button isn't opening the SMS modal. I've verified that the customer exists and has billing line items on their account. I'm using Chrome on a Mac. Screenshot attached."

**Not helpful:**
"Payment links aren't working."

## Response times

* Initial response within 24 hours on business days
* Resolution time varies by complexity

## Urgent issues

**For critical issues affecting your business:**

* Open the **Support** chat and start your message with "URGENT"
* Describe the business impact and urgency

**Examples of critical issues:**

* Can't access Probase at all
* Billing system not working
* Data loss or corruption

## Feature requests

**Have an idea for improving Probase?**

We'd love to hear it! Tap **Support** in the HELP group of the sidebar to send us your idea in chat.

Include:

* What you'd like to see
* Why it would be helpful
* How you'd use it

We review all feedback and prioritize based on customer needs.

## Training and onboarding

**Need help getting started?**

Our comprehensive documentation (you're reading it now!) covers all aspects of using Probase. If you need additional help, tap **Support** in the HELP group to chat with our team, or **Schedule a call** for a walk-through.

## Feedback on documentation

**Found an error in the docs?**
**Have a suggestion for improvement?**

Let us know through the **Support** chat in the HELP group of the sidebar.

We're constantly improving our documentation based on your feedback.

## We're here to help

Our goal is to help you run your business successfully. Don't hesitate to reach out with any questions, no matter how small. We're here to support you.