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Why this matters

Probase offers two billing methods: per-service billing (bill when work is done) and subscription billing (bill on a schedule). Understanding the difference helps you choose the right approach for your business and customers.

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Per-service billing

Bill customers when work is completed. How it works:
  1. Crew completes an appointment
  2. A billing line item is created automatically
  3. Customer’s balance updates immediately
  4. Share the payment link with customers to view their balance
Best for:
  • One-time jobs (spring cleanup, mulch installation)
  • Customers who want to pay per visit
  • Variable services where work isn’t always the same
Example:
  • Customer has weekly mowing service
  • Crew completes mowing on Monday
  • Billing line item created for $40
  • Customer balance shows the new charge

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Subscription billing

Bill customers on a recurring schedule, regardless of when individual visits are completed. How it works:
  1. Set up the service with a billing interval (weekly, monthly, annual)
  2. Choose the billing day (day of week for weekly, day of month for monthly, day of year for annual)
  3. On each billing date, manually add a billing line item for the subscription amount
  4. Work is performed separately from billing — completing appointments does not automatically create charges
Best for:
  • Flat-rate monthly services
  • Customers who want predictable monthly bills
  • Seasonal contracts billed monthly
Example:
  • Customer pays $160/month for weekly mowing
  • On the 1st of each month (or whichever billing day you configure), you manually add a billing line item for $160
  • Work is performed weekly throughout the month
  • Customer sees one monthly charge on their payment link

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Billing intervals for subscriptions

Weekly
  • Billed on a specific day of the week (you choose which day: Monday-Sunday)
  • Good for customers who pay weekly
  • Example: Bill every Monday, or every Friday
Monthly
  • Billed on a specific day of the month (you choose which day: 1st-28th)
  • Most common for residential customers
  • Example: Bill on the 1st of each month, or the 15th of each month
Annual
  • Billed on a specific day of the year (you choose which day)
  • Good for seasonal contracts paid upfront
  • Example: Bill on March 1st each year for the upcoming season

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Set up per-service billing

When creating a service template:
  1. Go to Services in the sidebar (under “My Business”)
  2. Create or edit a service template
  3. Set Billing type to Per Service
  4. Set the price
  5. Click Save
When appointments are completed for services using this template, billing line items are created automatically.

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Set up subscription billing

When creating a service template:
  1. Go to Services in the sidebar (under “My Business”)
  2. Create or edit a service template
  3. Set Billing type to Subscription
  4. Select the Billing Interval (Weekly, Monthly, or Annual)
  5. Set the price
  6. Click Save
Subscription billing setup Billing line items for subscription services are added manually each billing period. Completing appointments does not automatically create subscription charges.

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Update pricing for a customer’s service

Each customer’s service has its own price and tax rate that can be updated independently. To update pricing for a specific service:
  1. Go to Customers
  2. Click on the customer’s name
  3. Navigate to their property
  4. Click on the service
  5. Click the floating action button (FAB) in the bottom-right corner
  6. Select Change Pricing
  7. Update the price and tax rate on the dedicated pricing page
Billing type and billing interval are set when the service is created and cannot be changed afterward. If you need a different billing type, you’ll need to cancel the existing service and create a new one.

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Combining both methods

You can use both billing types for the same customer: Example:
  • Weekly mowing: Per-service billing ($40 per visit)
  • Monthly fertilization: Subscription billing ($60/month)
This gives you flexibility to match each service to the customer’s preference.

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Viewing charges

For both billing types:
  • Charges appear in the customer’s billing history
  • Customer balance updates automatically
  • Share the payment link so customers can view their balance online
See Sharing payment links for details on sharing balances with customers.