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Why this matters

Probase offers two billing methods: per-service billing (bill when work is done) and subscription billing (bill on a schedule). Understanding the difference helps you choose the right approach for your business and customers.

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Per-service billing

Bill customers when work is completed. How it works:
  1. Crew completes an appointment
  2. A billing line item is created automatically
  3. Customer’s balance updates immediately
  4. Share the payment link with customers to view their balance
Best for:
  • One-time jobs (spring cleanup, mulch installation)
  • Customers who want to pay per visit
  • Variable services where work isn’t always the same
Example:
  • Customer has weekly mowing service
  • Crew completes mowing on Monday
  • Billing line item created for $40
  • Customer balance shows the new charge

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Subscription billing

Bill customers on a schedule, regardless of when work is done. How it works:
  1. Set up the service with a billing interval (weekly, monthly, annual)
  2. Billing line items are created automatically on that schedule
  3. Work is performed separately from billing
  4. System runs daily to create subscription charges
Best for:
  • Flat-rate monthly services
  • Customers who want predictable monthly bills
  • Seasonal contracts billed monthly
Example:
  • Customer pays $160/month for weekly mowing
  • Billing line item created automatically at the start of each billing period
  • Work is performed weekly throughout the month
  • Customer sees one monthly charge on their payment link

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Billing intervals for subscriptions

Weekly
  • Billed at the start of each week
  • Good for customers who pay weekly
Monthly
  • Billed at the start of each month
  • Most common for residential customers
Annual
  • Billed once per year
  • Good for seasonal contracts paid upfront

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Set up per-service billing

When creating a service offering:
  1. Go to Service Offerings in the sidebar
  2. Create or edit a service offering
  3. Set Billing type to Per Service
  4. Set the price
  5. Click Save
When appointments are completed for services using this offering, billing line items are created automatically.

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Set up subscription billing

When creating a service offering:
  1. Go to Service Offerings in the sidebar
  2. Create or edit a service offering
  3. Set Billing type to Subscription
  4. Select the Billing Interval (Weekly, Monthly, or Annual)
  5. Set the price
  6. Click Save
Subscription billing setup Billing line items are created automatically based on the schedule.

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Change billing type for a customer

Each customer’s service can have its own billing type, independent of the service offering it was created from. To change how a specific customer is billed:
  1. Go to Customers
  2. Click on the customer’s name
  3. Navigate to their property
  4. Find the service
  5. Edit the service
  6. Change Billing type
  7. If subscription, set the Billing interval
  8. Click Save

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Combining both methods

You can use both billing types for the same customer: Example:
  • Weekly mowing: Per-service billing ($40 per visit)
  • Monthly fertilization: Subscription billing ($60/month)
This gives you flexibility to match each service to the customer’s preference.

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Viewing charges

For both billing types:
  • Charges appear in the customer’s billing history
  • Customer balance updates automatically
  • Share the payment link so customers can view their balance online
See Sharing payment links for details on sharing balances with customers.