Overview
When you need to change when work is scheduled, you can reschedule an appointment. This creates a new appointment with the new date and marks the original as “Rescheduled.”Reschedule an appointment
1
Open the appointment
Click on the appointment from the calendar or from the service details page.
2
Click Reschedule
In the appointment detail modal, click the Reschedule button.
3
Choose new date and time
- Select the new Date
- Set the new Start time and End time
-
Enter a Reason for rescheduling
4
Save
Click Reschedule to create the new appointment. The original appointment will be marked as “Rescheduled” and a new appointment will be created.
What happens when you reschedule
When you reschedule an appointment:- The original appointment status changes to Rescheduled
- The reason you entered is saved on the original appointment
- A new Scheduled appointment is created for the new date and time
- Both appointments remain in the history on the service details page
Viewing rescheduled appointments
Rescheduled appointments appear with a “Rescheduled” status in the calendar and on the service details page. Click on them to see the reason for rescheduling.