Skip to main content

​
Overview

Jobs you get through a connected marketplace sit on your ProBase schedule right next to your own work, so you plan your day in one place. The difference is where the work gets finished: a marketplace job is completed, rescheduled, skipped, or cancelled in the marketplace app, and the result syncs back to ProBase. ProBase makes those jobs easy to spot and gives you one-tap buttons that jump straight to the right screen in the marketplace app.

​
Spotting a marketplace job on your schedule

Anywhere a job appears — the day, week, and month calendar, the day overview panel, and your daily route stops — a marketplace job carries a small brand mark (the marketplace’s logo) next to the customer’s name. A LawnStarter job on the day view with its brand mark Everything else about the stop works the way you’re used to: it counts toward your stops for the day, appears in the route order, and can be reordered.

​
The job detail page

Tap a marketplace job to open it. The page looks like any other job, with a Managed in LawnStarter badge (naming whichever marketplace it came from) at the top and the marketplace logo beside the job title. A LawnStarter job detail page in ProBase

​
What you can do here in ProBase

  • Assign a crew — marketplace jobs are yours to staff, so crew assignment works exactly like your own jobs
  • Directions — open the address in your maps app
  • Edit time — nudge the start time and duration for the day (see Adjusting the time below)
  • Read the job notes — access notes and instructions the marketplace sent along

​
What happens in the marketplace app

The action buttons deep-link straight into the marketplace app, opening the exact screen for that job:
  • Open in LawnStarter — the job screen. Once the marketplace shows the job as started, this button becomes Complete in LawnStarter so finishing the visit is one tap
  • On my way in LawnStarter — only on jobs scheduled for today, next to Directions
  • Message on LawnStarter — the customer message thread for that job
  • Reschedule in LawnStarter — move the visit to another day
  • Skip in LawnStarter — report a property issue and skip the visit
A line under the buttons spells it out: Complete, reschedule or cancel in the LawnStarter app.
Because everything real happens in the marketplace app, ProBase’s own Complete Visit, Send Confirmation, Send Invoice, Reschedule, and Skip actions don’t appear on a marketplace job — even if you have permission to use them on your own work.

​
Once the visit is finished

After a marketplace job is completed, rescheduled, or cancelled, the action buttons collapse down to a single Open in LawnStarter button — there’s nothing left to arrange on your side, and the finished record lives in the marketplace app. Crew assignment, Directions, and Edit time drop away too, since they only apply to a visit that’s still scheduled.

​
If the app doesn’t open

The buttons try to launch the marketplace app on your phone. If it isn’t installed (or your device can’t open it), ProBase shows an Open the LawnStarter app window explaining that every action on a marketplace job happens in the app, with a Get the app button that takes you to the download page and a Not now button to dismiss it.

​
Adjusting the time for the day

The marketplace owns the day a job happens on, but you own how your day is arranged. Edit time lets you set the start time and how long you expect the visit to take, so your route and crew schedule reflect reality. The Edit Time window on a marketplace job
1

Tap Edit time

On the job detail page, tap Edit time.
2

Set the start time and duration

The Date field is greyed out with a note — The date is managed in LawnStarter — reschedule there to move it to another day. Change the Start Time and Duration (minutes) to what you actually plan.
3

Save

Tap Save. ProBase confirms with “Appointment time updated.” and the stop moves in your day.
This change is local to ProBase — it tidies up your own schedule. To move the job to a different day, use Reschedule in LawnStarter.

​
Cancelling

Cancel still shows on a marketplace job, but it’s greyed out. Tapping it explains why instead of cancelling:
This is a LawnStarter integration job — you can’t cancel LawnStarter customers on their behalf. If the visit can’t happen, reschedule or skip it in the LawnStarter app; cancellations made by the customer or LawnStarter sync back here automatically.
The explainer shown when you tap Cancel on a marketplace job Tap Close to dismiss it, then use Reschedule in LawnStarter or Skip in LawnStarter instead.

​
Job notes

Notes on a marketplace job come from the marketplace — gate codes, pet warnings, access instructions — and are marked with a Read-only badge. You can read them, but you can’t edit, delete, or add notes on a marketplace job.
You can still keep your own notes on the customer and property pages for that marketplace customer. See Marketplace customers.

​
Billing

A completed marketplace job doesn’t create a ProBase charge or invoice — the marketplace bills the customer and pays you. Your earnings from those visits, and the deposits the marketplace sends, show up as locked entries on the Billing History of the customer record named after the marketplace. Nothing from marketplace work is mixed into your own invoices or the Money page. See Marketplace earnings & payouts.

​
Next steps