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What is the contact form?

The contact form is a branded web page you can share anywhere — link it from your social media bio, print a QR code on your truck or a flyer, or drop the link into an email. When someone fills it out, their details land in Probase automatically as a new lead, so you can follow up and turn them into a paying customer. The form lives at its own web address (for example yoursite.com/f/your-business) and shows your business name and logo. Visitors don’t need a Probase account — anyone with the link can reach out to you.
The contact form is turned off by default. You enable it and pick its web address from your Business Profile settings, described below.

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Turning on your contact form

The contact form is managed from Settings → Business Profile, in the Contact Form section. Only the business owner and admins can change these settings. Contact Form section before it has been enabled
1

Open Settings

Click Settings in the sidebar (under BUSINESS) and scroll to the Contact Form section.
2

Choose your form's web address

Under Form URL, type the ending you want for your link — letters, numbers, and dashes only. This is the address customers will visit (for example, van-pool becomes …/f/van-pool). Pick something short and recognizable, like your business name.
3

Enable the form

Turn on the Enable contact form toggle. When enabled, potential customers can submit their information through your form.Contact Form section with the toggle enabled and a URL entered
4

Save

Click Save. Your form is now live at its web address, and the shareable link and QR code appear so you can start sharing right away.Contact Form settings after saving, showing the shareable link and QR code

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Sharing your form

Once the form is enabled, two ways to share it appear in the settings: Your form’s full web address shows in the Shareable link field. Click Copy to copy it to your clipboard, then paste it into your social media bio, a text message, an email signature, or anywhere else your customers will see it.

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QR code

A scannable QR code is generated automatically from your form’s link. Customers can point their phone camera at it to open your form instantly — perfect for printed materials like yard signs, flyers, business cards, or a sticker on your truck. Shareable link and QR code in the Contact Form settings You can:
  • Copy the QR code — click the copy icon in the top-right of the QR code box to copy the image, then paste it into a design or document.
  • Download the QR code — choose JPG or SVG from the Download as dropdown and click Download. Use JPG for most documents and printing; choose SVG if your designer needs a sharp, resizable version for large signage.
The QR code always points to your current form address. If you change your form’s web address (see below), download and reprint your QR codes so they point to the new link.

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Changing your form’s web address

You can update your form’s web address at any time by editing the Form URL field and saving.
Changing your web address breaks printed QR codes and previously shared links after 30 days. Your old address keeps working for 30 days and automatically forwards visitors to the new one — giving you time to reprint signage and update your links. After 30 days, the old address stops working.
When a change would retire your current address, Probase shows a reminder in the settings before you save so the 30-day window is never a surprise.

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What your customers see

When someone opens your form, they see a clean, branded page with your business name and logo at the top. The public contact form a visitor fills out They can fill in:
  • First name and Last name (required)
  • Email (required)
  • Phone number (optional)
  • A checkbox to agree to receive promotional/marketing text messages from your business (optional — leaving it unchecked still lets them submit)
  • Address — street address, city, state, and ZIP code (required, so every lead arrives with a serviceable location)
  • Additional information — a free-text box for them to describe what they need (optional)
After they submit, they see a friendly confirmation that you’ve received their message and will be in touch soon. No further action is needed on their part. Confirmation screen after a visitor submits the form If you’ve turned the form off, anyone who visits the link sees a short “form not available” message instead, so the page never looks broken. Unavailable message shown when the form is turned off

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What happens to a submission

Every submission becomes a new lead in Probase automatically:
  • A new customer is created with the Lead status and a property for any address they provided.
  • If they wrote something in Additional information, it’s saved as a note on their property so you can read what they need before calling back. The note is labeled Lead Form so your team knows it came from the customer, not a teammate.
  • If they checked the text-message consent box, that agreement is recorded with the date for your records.
  • You get an email letting you know a new lead came in through your form.
The Contact Form settings section shows a running count — for example, “2 leads received via this form.” Click it to jump to your customer list filtered to the leads that came in through the form, so you can work through your new inquiries.
New leads appear in your customer list with the Lead status. See Understanding customer status for how leads move to Active once you start work, and Adding new customers for the other ways customers get into Probase.

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Spam protection

Probase quietly filters out automated spam submissions and limits how often the same visitor can submit, so your lead list stays clean. This happens behind the scenes — you don’t need to configure anything.

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Next steps