What are overdue jobs?
An overdue job is any service appointment that was scheduled for a past date but hasn’t been completed, cancelled, or rescheduled. This can happen when a crew couldn’t make it, a customer cancelled last-minute, or an appointment was created but never resolved. Probase flags these automatically so nothing slips through the cracks.Finding overdue jobs
When you have overdue appointments, an Overdue Jobs action item appears in the Action needed section on HomeBase. The count shows exactly how many appointments need attention.
The Overdue Jobs list
The Overdue Jobs page shows all past-due appointments sorted oldest-first, so the most urgent items appear at the top.
- Service name
- Customer name
- Property address
- Original scheduled date
- Assigned crew (when your team has more than one crew) — color-coded with a truck icon, or an amber “Not assigned to a crew yet” warning if no crew has been picked
The crew row only appears on overdue cards when your team has more than one crew. If you run a single crew, the assignment is implicit and the row is hidden to reduce clutter.
Searching
Use the search bar at the top to filter by service name, customer name, or address.Load more
If you have many overdue jobs, the list loads 20 at a time. Scroll to the bottom and the next batch loads automatically.Resolving an overdue job
Tap any appointment card to open the full appointment detail page.
- Assign a crew — Tap the crew row above the quick actions to pick a crew for an unassigned visit, or swap to a different one. See Assign or change the crew.
- Complete — Mark the appointment as done if the work was actually performed
- Reschedule — Set a new date and time for the appointment
- Cancel — Cancel the appointment if the work won’t happen
Cancelling an overdue job
If a job needs to be cancelled:
Enter a reason
Type a cancellation reason (for example, “Customer requested cancellation” or “weather”) and confirm.
Tips for staying on top of overdue jobs
- Check HomeBase daily — The Action needed section is the fastest way to spot overdue jobs before they pile up
- Reschedule promptly — Rescheduling keeps the job active and ensures customers get the service they’ve signed up for
- Cancel when appropriate — If a customer cancelled verbally, record the cancellation in Probase to keep your schedule accurate
- Use the search — If you have a long list, search by customer name to quickly find a specific job
Next steps
- Rescheduling jobs — How to reschedule an appointment to a new date
- Completing jobs — Mark appointments as done to clear them from the list
- HomeBase — Your daily command center for field work