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What are overdue jobs?

An overdue job is any service appointment that was scheduled for a past date but hasn’t been completed, cancelled, or rescheduled. This can happen when a crew couldn’t make it, a customer cancelled last-minute, or an appointment was created but never resolved. Probase flags these automatically so nothing slips through the cracks.

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Finding overdue jobs

When you have overdue appointments, an Overdue Jobs action item appears in the Action needed section on HomeBase. The count shows exactly how many appointments need attention. Dashboard action card showing overdue jobs count Tap Overdue Jobs to open the full list.

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The Overdue Jobs list

The Overdue Jobs page shows all past-due appointments sorted oldest-first, so the most urgent items appear at the top. Overdue jobs list Each card shows:
  • Service name
  • Customer name
  • Property address
  • Original scheduled date

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Searching

Use the search bar at the top to filter by service name, customer name, or address.

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Load more

If you have many overdue jobs, the list loads 20 at a time. Scroll to the bottom and the next batch loads automatically.

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Resolving an overdue job

Tap any appointment card to open the full appointment detail page. Appointment detail page from the overdue list From the appointment detail page you can:
  • Complete — Mark the appointment as done if the work was actually performed
  • Reschedule — Set a new date and time for the appointment
  • Cancel — Cancel the appointment if the work won’t happen

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Cancelling an overdue job

If a job needs to be cancelled:
1

Open the appointment

Tap the appointment from the overdue list to open its detail page.
2

Tap Cancel appointment

Tap the Cancel option on the appointment detail page.Overdue list before cancelling an appointment
3

Select a reason

Choose a cancellation reason and confirm.Cancel form with reason selection
4

Confirm

The appointment is cancelled and removed from the overdue list.Cancelled appointment result
After resolving appointments, the list updates automatically. Once all overdue jobs are addressed, the list shows an empty state and the Overdue Jobs action item disappears from HomeBase. Empty overdue list after resolving all items HomeBase with no overdue jobs

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Tips for staying on top of overdue jobs

  • Check HomeBase daily — The Action needed section is the fastest way to spot overdue jobs before they pile up
  • Reschedule promptly — Rescheduling keeps the job active and ensures customers get the service they’ve signed up for
  • Cancel when appropriate — If a customer cancelled verbally, record the cancellation in Probase to keep your schedule accurate
  • Use the search — If you have a long list, search by customer name to quickly find a specific job

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Next steps