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Overview

Every visit has a clock. Tap Start visit when you get to the property, Pause when you step away, Resume when you’re back, and Complete visit when you’re done. ProBase adds up only the time you were actually working, and keeps the result on the visit for good. You never have to time a visit — a visit completes perfectly well without the clock ever being started. But when you do use it, you get an honest number for how long the job took against what you estimated, which is the quickest way to find out whether your pricing matches your day.
The clock is yours and your crew’s. Customers never see the timer, the working windows, or how long you took.

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Starting the clock

Open the visit and tap Start visit — the solid button on the action row. The action row before starting a visit due today The page changes straight away:
  • The state pill in the header reads Working, and the line underneath it becomes Started 12:15 PM
  • The timer panel appears under the buttons and starts counting
  • The solid button becomes Complete visit, with Pause as the quiet action underneath
  • Directions and Text on my way move into the ⋯ More sheet — you’re already there, so they stop taking up the top of the screen
A visit with the clock running
You can start a visit whenever you like — including one scheduled for a future day. ProBase doesn’t stop you working ahead.

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The timer panel

The dark panel under the buttons is the live readout. The timer running
  • ON SITE across the top while the clock is counting
  • The big number is the working time so far — 12:07 under an hour, 1:07:12 once you pass one
  • The line underneath reads Started at 12:15 PM · estimated 45 min, so you can see at a glance whether you’re ahead of or behind the time you allowed for the job
The number ticks up on its own. You don’t need to refresh the page, and leaving the visit and coming back picks up exactly where the clock is. The timer past an hour

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Pausing and resuming

Tap Pause — the quiet action under the main buttons — when you stop working: a supply run, lunch, a phone call, waiting on a gate to be opened. The action row while the clock is running The panel turns to PAUSED, the number holds where it is, and the caption tells you plainly: Paused — this time isn’t counting. The timer paused Tap Resume to start counting again. The action row while paused You can pause and resume as many times as the day needs. Each stretch of work is recorded separately, so a visit you came back to twice shows up as two working windows rather than one long block with the break silently included.
Pausing doesn’t change the visit’s status for anyone else — the job is still yours and still on the day’s schedule. It only stops the clock.

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Finishing

Tap Complete visit and the clock stops for good. You go straight into the completion flow; the elapsed time is stamped on the visit whether you finish the completion form now or come back to it. If you never started the clock, Complete visit works exactly the same way — the visit simply carries no timing, rather than a misleading 0:00.

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What happened, after the visit

Once the visit is complete, the timer is replaced by a What happened block between the header and the buttons. It’s three plain facts: A completed visit A row with nothing true to say is left out rather than filled with a dash. A visit you never started shows no On site row, and Took reads Not timed · estimated 45 min — the estimate is still a fact about the job even when nobody timed the work. Under the rows sits the reminder: Yours and your crew’s — never the customer’s.

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The History card

At the bottom of the Visit tab on a completed or cancelled visit, a History card lists everything that happened on the visit, newest first:
  • Started 12:15 PM by Callie
  • Paused 12:40 PM
  • Resumed 12:52 PM
  • Completed 1:07 PM
  • Checklist reopened and Checklist edited after completion, if you went back in
  • Cancelled by Callie Gates · Wed, Aug 26
Times are always shown in your business’s timezone, so a line reads the same on every phone on the crew.
A visit that was finished before the clock existed has no history to show, so no card appears — you won’t see an empty History heading.

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Timing an assessment visit

Assessment visits time the same way. Tap Start visit, and the solid button becomes Mark assessment complete with Pause underneath. An assessment visit with the clock running

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Timing a marketplace visit

You can run your own clock on a marketplace visit too — it’s your time, so ProBase tracks it for you even though the visit itself is completed in the marketplace app. Once the marketplace tells ProBase the visit is no longer scheduled (because it was completed, cancelled or moved), a running clock is stopped automatically so it doesn’t keep counting on a job that’s already finished.

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Who can use the clock

Starting, pausing and resuming needs the same permission as completing a visit, and only on a visit assigned to a crew you work. If your role can’t complete visits, the buttons simply aren’t shown — nothing is greyed out. See Roles and permissions.

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Next steps