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Overview

Once a marketplace account is connected, ProBase keeps a copy of that work so it sits on your schedule next to your own jobs. Syncing is one-way: the marketplace is the source of truth, and ProBase reads from it. Nothing you do in ProBase is pushed back out to the marketplace. That’s why marketplace records are read-only in ProBase — the real actions (starting, completing, rescheduling, cancelling, messaging) happen in the marketplace app, and the result comes back to ProBase on the next sync.

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What comes across

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How often it refreshes on its own

You don’t have to do anything to keep marketplace work current:
  • Every 15 minutes — ProBase checks each connected account for new and changed customers, properties, services, and jobs. A job you claim in the marketplace app shows up on your ProBase schedule within about that window.
  • Every night — a full refresh runs in the early morning, local to your business, so your book is clean by the time you start the day. The nightly run also brings across your earnings and payout deposits.
  • Right after you leave for the app — when you tap a button like Open in LawnStarter or Reschedule in LawnStarter, ProBase starts checking that one job much more often for a while, so whatever you do in the app shows up in ProBase quickly without you asking.
The money side refreshes on a slower rhythm than your schedule. The 15-minute check keeps your customers and jobs current; earnings and payout deposits come across with the nightly refresh, with a Full re-sync, or when you tap Refresh on the marketplace record’s Billing History. So a deposit that lands mid-morning may not appear until you refresh or until that night.
The marketplace can’t notify ProBase the instant something changes, so there’s always a short lag. If you need the very latest, use Refresh below.

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Refresh one record now

Every marketplace-synced screen — customer, property, service, job, and the marketplace record’s Billing History — shows a small Last synced … line with a Refresh link next to it. Last synced and Refresh on a marketplace customer profile Tap Refresh to pull that record’s latest details straight from the marketplace. Nothing jumps around while it works: the Last synced time stays where it is, the small circular arrow beside it starts spinning, and the link itself reads Syncing… until the pull finishes and the timestamp updates.
  • While it reads Syncing… the link can’t be tapped again, so you can’t set a second pull going on top of the first.
  • Hover (or long-press) the timestamp to see the exact date and time of the last sync.
  • If the refresh can’t complete, the line turns into a short message with a Try again link.
  • On a job, refreshing over and over is throttled — tap too fast and you’ll see “Just refreshed — give it a moment before trying again.” Wait a minute and try again.
On a customer, property, or service page the refresh pulls that customer’s whole record — their properties, services, and visits — so one tap catches everything about them. On the marketplace record’s Billing History, it pulls the latest earnings and payout deposits instead. See Marketplace earnings & payouts.

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How old is “Last synced”?

The timestamp counts up on its own while you’re looking at the page — Last synced 12 seconds ago becomes 13 seconds ago, then rolls over to 1 minute ago, 2 minutes ago, and so on, without you reloading anything. So the age you see is always the real age, even if you’ve left the job open on your phone for a while. The Last synced line reading 1 minute ago on a marketplace job Hover or long-press the timestamp if you want the exact date and time instead of the “X ago” wording.

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Refresh everything for an account

To pull your entire marketplace book again rather than one record, use Full re-sync on the connected card under Integrations. See Sync status and a full re-sync. Synced counts, last synced, and the Full re-sync control A full re-sync runs in the background rather than making you wait: you get a confirmation right away and the records update over the next few minutes. While it runs, the Full re-sync control reads Syncing… with a spinning arrow and can’t be tapped again, and it flips itself back to Full re-sync with Last synced just now when the pull finishes — no reloading needed. A LawnStarter card mid re-sync, showing Syncing… Once ProBase has sized up your book, a progress bar shows how far the run has got — a percentage plus a tally like 12 of 27 customers synced — and ticks up on its own about once a second while you watch. A LawnStarter card mid re-sync with a progress bar reading 12 of 27 customers synced If a run stops before it finishes, the card reads The last full re-sync didn’t finish. with a Try again link. And if a run you asked for never gets going at all, the card doesn’t sit on Syncing… indefinitely — it gives up after about half an hour and offers Full re-sync again. See Sync status and a full re-sync.

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When something looks wrong

1

Check the connection isn't expired

Open Integrations in the BUSINESS group. An expired connection stops syncing entirely until you reconnect — you’ll also see an amber banner on HomeBase. See Reconnecting an expired account.
2

Refresh the record

On the customer, job, or service that looks stale, tap Refresh next to Last synced.
3

Run a full re-sync

Still off? Tap Full re-sync on the account’s card to pull the whole book again. It works in the background — the card reads Syncing…, then shows a progress bar counting your customers through, and updates itself when it’s done. If it reads The last full re-sync didn’t finish, tap Try again. If you’ve just reconnected the account, running it right away is fine — it will pick up everything that changed while the connection was down.
4

Test the connection

Use Test on the card to confirm ProBase can still reach the marketplace and is looking at the right account. See Testing a connection.
A job that was cancelled on the marketplace side changes status in ProBase on the next sync; one that’s no longer assigned to you disappears from it. Either way you don’t need to clean it up by hand — see Work that disappears from the marketplace.

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Work that disappears from the marketplace

Syncing keeps ProBase matching the marketplace in both directions: it adds what’s new and removes what’s gone. If a customer, property, service, or visit is no longer on your marketplace account — the customer was reassigned, a duplicate visit was cleaned up, the job was pulled — the matching record disappears from ProBase on the next sync.

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Jobs that are no longer assigned to you

A visit only appears in ProBase while the marketplace has it assigned to you. If it goes back to the marketplace — taken off you, or returned to the pool while it waits to be picked up by another pro — it’s removed from ProBase on the next sync rather than being left on your schedule as something you still owe. Work that was never assigned to you doesn’t sync in at all.
  • A cancelled visit is different: it stays on your schedule marked Cancelled, so you keep the record.
  • The removal happens even if the visit was already hidden in ProBase — for example because you’d archived that customer.
  • If the same work is assigned back to you later, it syncs in again as a new job.
See If a job goes back to the marketplace.

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What’s never removed

  • Only marketplace-synced records are removed this way. Customers, properties, services, and jobs you created yourself in ProBase are never touched, and neither are records from a different marketplace account.
  • Your history is safe. Past visits that have already aged out of the marketplace’s recent window stay in ProBase, so your completed-work record and earnings history don’t thin out over time.
  • Your earnings record is never removed. The customer record named after the marketplace — the one that holds your earnings and payout ledger — isn’t one of the marketplace’s own customers, so this cleanup always skips it. Your money history stays put no matter how your customer book changes.
  • If the marketplace can only be reached partway during a sync, ProBase skips the removal step entirely for that run rather than risk deleting work that’s simply missing from a half-finished response.
Removals are permanent — a record that comes off the marketplace is deleted from ProBase, not archived. If the same work is later restored on the marketplace, it syncs back in as a new record.

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Next steps