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Overview

Once customers rate your visits, ProBase can help those ratings grow your business:
  • Customers who give 5 stars see a Leave a Google review button that takes them straight to your Google Business Profile.
  • Customers who give 1–3 stars get a private box to tell you what went wrong. Only your team sees it, never Google.
  • The Reviews page puts your Google reviews and your ProBase ratings in one list.
It all starts with connecting your Google Business Profile.
Google reviews is being rolled out gradually. If you don’t see the Google Business Profile card on Integrations or Reviews in the sidebar, it hasn’t reached your business yet.

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Connecting your Google Business Profile

Open Integrations from the Business group in the sidebar. Under Reviews you’ll find the Google Business Profile card: Ask happy customers for a Google review right after they rate a visit, and read your reviews in ProBase. The Google Business Profile card before it's connected
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Open the search

Tap Connect Google Business Profile. A Find your business on Google screen opens.Find your business on Google
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Search for your business

Type your business name as it appears on Google Maps. Matching businesses near you appear as you type.Search resultsIf your Google profile hides your street address, which many businesses that travel to their customers do, it still shows up in the results. Under its name you’ll see your town instead of a street address.
3

Pick your business

Tap your business in the list. ProBase links it and confirms with a Connected to … message. The card now shows a green Connected badge, with your business name and address from Google. If your Google profile hides its address, the card shows your business name on its own.The card once connectedProBase reads your rating and reviews from Google straight away, so the Reviews page is filled the first time you open it — no need to wait for the next morning’s check.
There’s no Google sign-in and no password to hand over — ProBase only reads the public information on your profile.

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If you don’t have a profile yet

Businesses that serve customers at their homes and keep their address hidden on Google (service-area businesses) show up in the search too, so a hidden address isn’t a reason your profile is missing. If the search finds nothing, try typing your business name exactly as Google Maps shows it. If still nothing comes up, you’ll see You don’t have a Google Business Profile yet — A profile is how customers find you on Google and Maps. Creating one is free. Tap Create one on Google to set one up on Google, then come back and connect it. No Google Business Profile found
Pick your business, not your street address. If you tap an address, ProBase says That’s an address, not a business listing and asks you to pick your business from the results.

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Switching to a different business

Connecting another business replaces the one you had. ProBase tells you so — The business you had before, and its reviews, were removed — and starts reading reviews for the new one.

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What the card shows

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Disconnecting

Tap Disconnect on the card. A sheet asks Disconnect Google Business Profile? — Your customers stop seeing the Google request and ProBase stops checking for new reviews. Reviews already read stay on the Reviews page. Tap Disconnect to confirm, or Keep it connected to back out. The Disconnect sheet A disconnected card You can reconnect any time with Reconnect.

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Asking happy customers for a Google review

When a customer gives a visit 5 stars, the thank-you on their service report grows a Google request: Help [your business] grow their local business!, a short line saying it takes 30 seconds, and a Leave a Google review button that opens your Google review page. The Google request on a 5-star report If the customer wrote a comment with their rating, a Copy my words button copies it so they can paste it straight into Google. The button reads Copied! for a moment afterwards. Copy my words on the report The same request shows on the invoice’s “How was your service?” step: after a 5-star rating and Submit, the customer stays on the step to see the Google request, then taps Continue to payment to pay. The Google request on the invoice step

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Who gets asked

A customer sees the Google request only when all of these are true:
  • Your Google Business Profile is Connected
  • The Ask happy customers for a Google review switch is on (see below)
  • They rated the visit exactly 5 stars — 4 stars or fewer never shows it
  • They haven’t already tapped Leave a Google review on any earlier visit
Once a customer taps the button, ProBase never asks them again — not on this visit, and not on future ones. A later 5-star rating, not asked again

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Turning the request on or off

Click Payments in the sidebar and scroll to Invoice Settings. The Reviews section holds two switches:
  • Require a star rating before payment — see Service ratings
  • Ask happy customers for a Google review — After a 5-star rating, customers see a Leave a Google review button on their service report and invoice step. Needs a connected Google Business Profile.
The Reviews section with the Google request on Flip the switch and click Save. If you haven’t connected Google yet, a line under the switch links you to Integrations. The Google switch needs star ratings to be on. While Require a star rating before payment is off, the Google switch reads off and can’t be changed — Turn on Require a star rating before payment to ask for Google reviews. The Google switch disabled while ratings are off

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Hearing privately from unhappy customers

When a customer rates a visit 1, 2 or 3 stars on their service report, a second box appears under their locked rating: What went wrong? — Tell [your business] what happened — only they will see this. They type what happened and tap Send to [your business]. The What went wrong? box on a low rating They can send it once. Afterwards the box shows their words with Thanks — only [your business] will see this. Private feedback sent Private feedback never goes to Google. On your side it shows up:
  • On the visit’s rating card, under What went wrong, marked Private — only your team sees this.
  • In your updates feed — Maribel left private feedback on their 2-star rating. Tap it to open the visit.
Private feedback on the visit's rating card Private feedback in the updates feed
Private feedback is limited to 1,000 characters.

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The Reviews page

Open Reviews from the Business group in the sidebar (or tap View reviews on the Google card). The Reviews page At the top, pick a period — Year to Date is the default. The summary card shows:
  • Your Google star average and total number of Google reviews
  • How many new reviews arrived in the period you picked
  • When ProBase last checked Google — for example, Checked today 5:02 AM
Below it, one list holds your Google reviews and your customers’ ProBase ratings together, newest first. Each row is marked Google or Private (a rating left in ProBase), with the stars, the customer’s name and what they wrote. Tap a Google row to open it on Google; tap a Private row to open the visit. Choosing a period
Google only shares the handful of reviews it features on your profile, so the list shows those — not every review you’ve ever had. The total on the summary card is your full Google count. ProBase checks Google once a day, early in the morning, and you can check sooner with Sync now.

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Checking Google now

Don’t want to wait for the morning check? Next to the Checked … line on the summary card, tap Sync now. The same link sits on the Google Business Profile card on Integrations. Sync now on the summary card
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Tap Sync now

The link changes to Checking Google… while ProBase asks Google for your latest rating and reviews.Checking Google
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See the page update

When the check finishes, the page updates on its own — no need to refresh. The line reads Checked today with the time, and your star average, review count and new reviews appear.The Reviews page after syncing
After a check, Sync now is greyed out for 15 minutes before you can check again — the line tells you how long is left, for example Checked 2:14 PM — ProBase can check again in 12 minutes. Sync now only appears while the profile is Connected. If Google can’t be reached, the line reads Couldn’t reach Google. Try again. — tap Try again. If you disconnect, your reviews stay on the page but stop updating — the card reads No longer updating. The Reviews page after disconnecting If you haven’t connected yet, the page reads See your Google reviews here, with an Open Integrations button. The Reviews page before connecting

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Who can do what

  • Connecting and disconnecting Google is on Integrations, which the Owner and Admins can reach. Sync now shows only for people who can reach Integrations.
  • The Reviews page is visible to anyone whose role can see reviews.
  • The Google request switch is on the Payments page, which the Owner and Admins can reach.