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What push notifications are

Push notifications are the alerts that appear on your phone’s lock screen and notification shade — the same way a text or a messaging app announces itself, but sent by ProBase rather than by your phone carrier. The Turn on notifications screen sums up what they’re for: “Know when customers pay, accept quotes, or need follow-up.” They’re separate from text message notifications. Texts go to your phone number and are controlled by the SMS notifications toggle on your profile. Push notifications go to a specific phone and are controlled by that phone’s own permission prompt. Turning one on or off has no effect on the other.
Push notifications are per device. If you use ProBase on a phone and a tablet, you turn them on separately on each one.
The alerts themselves are being switched on gradually. Allowing notifications registers your phone so it’s ready to receive them, but the alerts ProBase sends are still being rolled out — so you may not see any straight away. Turning the permission on now means nothing more is needed from you once they start arriving.

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What arrives as a push

Push notifications carry your updates — the same short messages that collect behind the bell in the app. A push shows the update’s title and its one-line summary, and tapping it opens ProBase straight at the screen the update points to. Anything sent as a push is also waiting in the Updates drawer, so a notification you swiped away or missed overnight is never lost. That’s how you hear about the things that happen while you’re not looking at ProBase — a new contact through your form, a card payment that went through or was declined, or Stripe pausing your payouts. See What sends an update today for the full list.

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You need the app installed first

ProBase has to be added to your home screen before it can send you push notifications. On an iPhone this is a hard rule set by Apple — notifications simply aren’t available in a normal Safari or Chrome tab. That’s why ProBase only offers to turn notifications on once it can see you’re running the installed app. If you haven’t installed it yet, start there:

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Turning notifications on

1

Finish installing ProBase

Open ProBase from the icon on your home screen — not from a browser tab.
2

Open the notifications prompt

Straight after you install during onboarding, ProBase shows a Turn on notifications screen with an App installed badge.Turn on notifications screenIf you skipped it — or you installed the app some other way — the same prompt is waiting on your dashboard as an Enable notifications item in the Action needed section, described as “Get alerts when customers pay, accept quotes, or need follow-up.”Action needed section on HomeBase
3

Tap Enable notifications

Your phone asks whether ProBase may send you notifications. Tap Allow.
4

You're done

ProBase registers this phone in the background — there’s nothing else to confirm. The Enable notifications reminder disappears from Action needed, and the onboarding screen moves you along to your dashboard.
Not ready yet? On the onboarding screen, tap I’ll do this later — not now. The reminder stays on your dashboard so you can come back to it whenever you like.

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Other places to turn them on

Once updates are switched on for your account, two more places offer the same thing:
  • In the Updates drawer. Open the bell on a device that hasn’t been asked yet and a Never miss an update panel sits at the top — “Get these as push notifications on this device.” Tap Enable. The Enable prompt at the top of the Updates drawer
  • On your profile. Open the navigation drawer, select My Profile, and scroll to Notification Preferences. Below SMS notifications is a Push notifications toggle for the device you’re on.

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Turning them off

The Push notifications toggle on your profile is also how you turn them off again. Switching it off stops alerts reaching that device only — the phone or tablet you’re holding. Your other devices keep theirs, and your updates keep collecting behind the bell in the app either way. Switching it back on asks nothing further if you’ve already granted permission on that device.
Turning push notifications off doesn’t affect text messages. Those have their own switch in the same section — see Text message notifications.

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If notifications are blocked

Your phone only asks once. If you tapped Don’t Allow the first time — or you’d blocked notifications for ProBase previously — tapping Enable notifications again can’t re-open the prompt, so ProBase tells you instead:
  • On the dashboard, a red message appears: “Notifications are blocked. Enable them in your browser settings.”
  • On the onboarding screen, you’ll see: “Notifications are blocked. Enable them for ProBase in your device’s Settings app, then come back here.”
  • On your profile, the Push notifications toggle is greyed out with a line beneath it: “Notifications are blocked for ProBase in your browser settings — allow them there first.”
To fix it, open your phone’s Settings app, find ProBase in the list of apps, switch notifications back on, then reopen ProBase. The reminder clears itself once your phone reports the permission as granted.
Removing ProBase from your home screen usually clears the permission along with it. If you install it again later, you’ll be asked afresh.

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Keeping delivery working

Once you’ve allowed notifications, ProBase re-registers your phone quietly each time you open the app. You don’t have to do anything for this — it just means that if your phone or browser ever drops the registration (which they do occasionally, and always after a reinstall), delivery repairs itself the next time you open ProBase. If you’ve allowed notifications and nothing has ever arrived, there’s most likely nothing wrong with your phone — the alerts are still being switched on (see the note at the top of this page). The steps below are for the case where notifications were arriving and then stopped. Work through this in order:
  1. Open ProBase from the home screen icon rather than a browser tab, and leave it open for a moment.
  2. Check your phone’s Settings — confirm notifications are still allowed for ProBase, and that the alert style isn’t set to silent.
  3. Check Focus / Do Not Disturb. Both hold notifications back without turning them off.
  4. Check you’re on the right phone. Permission is granted per device, so a second phone or tablet needs its own Enable notifications tap.
  5. Check the toggle on your profile. If Push notifications in Notification Preferences is off for this device, switch it back on.
Missed alerts aren’t lost. Everything ProBase would have pushed to you is still waiting in your Updates drawer behind the bell.
Push notifications are one of several ways ProBase reaches you. Text messages have their own on/off switch on your profile — see Text message notifications.