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Overview

The marketplace bills the customer and pays you, so marketplace money is tracked separately from the invoices you send. ProBase keeps it all on one customer record named after the marketplace — a customer called LawnStarter (or Lawn Love / Home Gnome) that appears in your customer list once money starts syncing. That record’s Billing History is your marketplace money ledger: every job you’ve earned on, every tip and fee, and every deposit the marketplace has sent you.
Marketplace money is visible to business owners and admins, and only when a marketplace account is Connected. If you’re connected to more than one marketplace, each one gets its own customer record and its own ledger.

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Opening the ledger

1

Open Customers

Tap Customers and find the record named after your marketplace — for example LawnStarter.
2

Open Billing History

Tap Billing History on that record (or tap the balance at the top of the page) to open the ledger.
The marketplace customer's Billing History showing earned work

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Reading the balance

The line under the Billing History heading names the marketplace and shows the running balance:
  • A red negative amount — for example LawnStarter — -$65.00 — is money you’ve earned that the marketplace hasn’t deposited yet
  • A “credit” amount — for example LawnStarter — $2,648.63 credit — means the deposits that have landed are ahead of the earnings entries ProBase has synced so far
  • $0.00 means everything synced has been paid out
A deposit usually covers a whole batch of jobs at once, so the balance swings between the two sides as entries arrive. A credit balance right after a deposit lands is normal — it settles as the earnings entries for that batch finish syncing in.

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What’s in the ledger

Two sides make up the balance — what you’ve earned, and what’s been sent: The ledger after a refresh, showing deposits alongside earned work Entries are grouped under the date the money moved on the marketplace, newest first.
A deposit that doesn’t go through arrives as Direct Deposit Failed and puts the amount back onto what you’re owed, so the balance corrects itself without you doing anything.

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Entry details

Tap any entry to open a read-only panel with the amount breakdown (subtotal, tax, total) plus whatever the marketplace sent along — the property, the service, and the appointment date for job earnings, or the confirmation number for a deposit.
Some entries have no job attached — a bonus, a general adjustment, or earnings from a visit that happened before you connected and so was never on your ProBase schedule. Those still count toward the balance; their detail panel simply has no property, service, or visit to show.

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Finding an entry

The ledger uses the same controls as any other customer’s billing history:
  • Search billing history by title
  • All Types to narrow the list to Charges, Credits, or Payments
  • Select a date range to limit the entries to a period
On this record, Payments means the money the marketplace sent you — every deposit, including the reversal of a failed one. Charges lists everything that adds to what you’re owed (job earnings, tips, bonuses) and Credits lists what comes back off it (fees, deductions, adjustments). Neither of those two mixes deposits in, so Payments is the filter to use when you want to see just the deposit history.

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Keeping it current

The Last synced … Refresh line at the top of the page is the update-now path for marketplace money — tap Refresh to pull the latest earnings and deposits straight from the marketplace. The page reloads with whatever came across. Marketplace money also refreshes on its own with the nightly full refresh, and any time you run Full re-sync on the account’s card under Platform accounts.
The 15-minute background check that keeps your jobs current doesn’t pull the money side, so Refresh here is the fastest way to see a deposit that just landed. See How marketplace syncing works.
Marketplace ledger entries are locked. Record payment, Add Charge, and Add Credit don’t appear on this record, and you can’t edit or delete an entry — it’s the marketplace’s record of what it owes and what it paid. If the marketplace adjusts or reverses something (a refund or a chargeback), it arrives as a new entry rather than changing the original.

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What marketplace money does not affect

  • The Overdue, Unpaid, and Paid (MTD) cards and the invoice list on the Money page count only your own ProBase invoices — marketplace money is never blended in
  • Marketplace jobs don’t create invoices, so nothing to send or collect appears when one is completed
  • Marketplace entries carry no Paid / Unpaid status, because there’s nothing for you to collect — the marketplace already handled the customer’s payment
  • The marketplace customers you serve have no balance or billing history of their own in ProBase; the money sits on the marketplace’s record instead
See Money overview for the rest of the Money page and How billing works for your own charges and invoices.
The ledger holds your complete marketplace billing history, not just the visits sitting on your ProBase schedule. Earnings from a job that was never synced — older history, or work finished before you connected — still appear and still count toward the balance; they just aren’t linked to a visit you can tap through to.

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Next steps