Reordering stops

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Overview

Sometimes the optimized route order isn’t quite right — maybe you want to start with a specific customer, or group nearby stops differently. The Reorder stops feature lets you manually drag stops into any order you choose, with real-time drive time calculations between each stop. Both service appointments and non-service stops (like lunch breaks or supply pickups added via Add stop) are shown in the panel and can be freely reordered.

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Access route reordering

Route reordering is available from the calendar’s Day view.

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What the panel tells you as you work

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The drive summary

At the top of the panel a small card holds the two numbers that describe the day: Total drive time (time behind the wheel only — the whole loop from the crew’s start location, between every stop, and back to their end location if you’ve set one) and Day total (driving plus the work itself).

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Times settle when you let go

Drive times are hidden while you drag and recalculate once you drop the card — “Times settle when you let go, not while you drag.” For the moment it takes, the button reads Working out the new times…; once they’ve settled it says what you’re about to do: Save — 3 stops move, 12 min less driving. Drag a card back where it started and it’s the plain Save again, because nothing would change.

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Pinned stops

A pinned stop carries a pin mark and holds its time. You can’t drag another stop into its slot — ProBase puts the card back and explains why: “David Chen is pinned to 8:00 AM. Move the pin first.” Tap the pin mark to open the pin sheet, where you can unpin the stop if the customer’s constraint has gone away.

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Optimize your drive automatically

Instead of dragging stops yourself, you can let ProBase work out the most efficient order — Optimize drive sits at the top of the reorder panel. Tapping it opens the full Optimize route preview: ProBase works the day out, shows you exactly what would move and what it saves, and waits for you.

• Apply optimized route writes the new order, and the list behind refreshes into it.
• Keep current route leaves your day exactly as it was.

Nothing is written until you tap Apply, and you can undo it afterwards. See Route optimization for the whole flow, including what happens when two pinned times clash and what the preview tells you about a day that’s already underway.

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How times are recalculated

When you save a reordered route, ProBase anchors the day on the crew’s Start time and then walks through the stops in order, assigning times as it goes:

1. The day leaves at the crew’s Start time for that weekday (see Working hours). If the crew has never been given hours, ProBase uses the earliest work already on that day, and 8:00 AM if there’s nothing to go on.
2. The first stop in the new order is assigned that start time
3. ProBase adds the stop’s duration to get the finish time
4. ProBase adds the drive time to the next stop
5. The next stop’s start time is set accordingly
6. This repeats for every stop in the list

This means the route always starts at a consistent time of day regardless of how you reorder the stops, and all times cascade naturally from there. A pinned stop you haven’t moved is the one exception: it keeps its own time, and the walk carries on from where that stop finishes.

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Drive time display

Between each pair of consecutive stops, ProBase shows the estimated drive time and distance. These calculations use real road networks, not straight-line distances. Each drive time indicator displays both the travel time (in minutes) and the distance (in miles), for example: 5 minutes / 2.3 miles. These times already include your drive time buffer — if you’ve set it to Add 25%, a 20-minute drive is shown and scheduled as 25 minutes. There’s no second padding applied anywhere later.

• Drive times and distances update automatically after you reorder stops
• A loading animation appears briefly while drive times are being calculated
• Drive times are hidden while a stop is being dragged to avoid distraction
• If ProBase can’t work out a driving path between two stops — because one of the addresses was matched to a spot the road network can’t reach, to a spot with no road anywhere near it, or to somewhere so far away that the drive is longer than the routing service will plan — the indicator shows a grey dash (—) instead of a time

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Completed appointments

Completed appointments are also shown in the reorder panel. This allows you to see the full picture of the day’s route even if some work is already done. The ordering of completed stops still affects how times cascade to remaining stops.

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Marketplace jobs in the panel

Jobs that came from a connected marketplace appear in the reorder panel alongside your own, marked with the marketplace’s small brand mark next to the customer name. You can drag them into any position and save — how your own day is arranged is yours to decide, even on marketplace work. Moving a marketplace job to a different day is the one thing that has to happen in the marketplace app. See Marketplace jobs.

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When to use manual reordering vs optimize drive

Drag stops manually when:

• You want to start with a specific high-priority customer
• You know the neighborhood better than the optimizer
• You want to group stops by a specific preference

Use Optimize drive when:

• You want the most efficient route calculated automatically
• You’re making last-minute changes and don’t want to drag each card
• You want to see the drive time summary before committing

For a complete overview of optimization options, see Route optimization.

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Next steps

• Optimize routes for fully automated route planning
• Complete appointments as you work through the day
• View the daily schedule to track progress