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What this is

Scheduled appointments can sometimes land on your calendar without a crew picked — for example when you reschedule a visit without choosing one, or when an older appointment didn’t get assigned for some reason. ProBase flags these so they don’t sit on the schedule unassigned.
On single-crew teams, brand-new appointments are auto-assigned to your only crew, so this card is usually empty. It appears when an appointment has slipped through without a crew — most commonly on multi-crew teams.

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Finding jobs without an assigned crew

When you have scheduled jobs missing a crew, a Jobs without assigned crew item appears in the Action needed section on HomeBase. The count shows how many appointments still need a crew. Dashboard action card showing jobs without an assigned crew Tap Jobs without assigned crew to open the full list.

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The list page

The Jobs without assigned crew page shows scheduled appointments that don’t have a crew yet, sorted oldest-first so the most urgent items appear at the top. Jobs without assigned crew list Each card shows the customer name, scheduled status, property address, service name, date and time, and an amber Not assigned to a crew yet badge. A job that came from a connected marketplace also carries its marketplace brand mark next to the status badge, the same as on the calendar and your daily route — marketplace jobs are yours to staff, so they need a crew just like your own work. See Marketplace jobs.
The list focuses on the next 14 days. Because recurring services pre-schedule their whole chain of future visits, this keeps the list to jobs that need a crew soon rather than flooding it with months of far-future visits. Each service shows only its earliest unassigned visit in the window, so you assign a crew once and move on.
The list scoped to the next 14 days A recurring service with several unassigned visits appears as a single row — its soonest visit — rather than one row per visit: A recurring service showing as one row in the list

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Searching

Use the search bar at the top to filter by service name, customer name, or address.

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Load more

If you have many unassigned jobs, the list loads 20 at a time. Scroll to the bottom and the next batch loads automatically.

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Assigning a crew from the list

Tap any job card to open the Assign Crew modal directly — no need to navigate to the appointment detail page first. Assign Crew modal opened from the list
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Tap the job card

The Assign Crew modal opens with the service name shown so you know which appointment you’re updating.
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Pick a crew

Tap one of the crews in the list. Each crew shows its color dot and name. If your team has only one crew, it’s pre-selected — just confirm by tapping Save.Single crew pre-selected in the Assign Crew modalWith more than one crew to choose from, each crew’s row also shows how much extra driving this visit would add to that crew’s day — for example +10m drive time — and a Recommended badge lands on the crew with the smallest number. It’s a suggestion you’re free to ignore. See The Recommended crew, and what each crew costs you in driving.The Assign Crew modal showing a Recommended badge and each crew's drive timeThose figures take a second or two to work out, and a spinner sits where the service name goes until they land. You don’t have to wait for them — the crew list and the Save button work the whole time.Leave Assign to all future service appointments on (the default) to apply the crew to every upcoming visit in this service’s chain, or turn it off to assign just this one visit. See Assign one visit or every future visit.Assign to all future service appointments turned on by default
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Save

Tap Save. A “Crew assigned.” confirmation appears, the modal closes, and the appointment disappears from the list.This works even if the drive-time figures are still calculating — the save doesn’t queue up behind them:The Crew assigned confirmation after saving while drive times were still calculatingWith Assign to all future service appointments left on, the whole recurring service clears at once — the row is gone straight away rather than reappearing with the next visit in the chain:The recurring service gone from the list after saving
Once you’ve assigned a crew to every unassigned job, the list shows an empty state (“No jobs are missing a crew. You’re all set!”) and the Jobs without assigned crew action item disappears from HomeBase. List after assigning a crew to the last unassigned job

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Other places to assign a crew

The same Assign Crew modal is reachable from a few other places when you’d rather work appointment-by-appointment:
  • Appointment detail page — the crew row in the Schedule section, below the action buttons, opens the modal. See Assign or change the crew.
  • Overdue jobs list — when your team has more than one crew, overdue cards show the crew row so you can spot unassigned visits at a glance. See Overdue jobs.
  • Reschedule modal — pick or change the crew while you reschedule. See Rescheduling appointments.
  • Job creation wizard — pick a crew when scheduling the first appointment. See Creating jobs.
  • Assessment creation — pick a crew when scheduling the on-site visit. See Creating quotes and assessments.

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Next steps

  • Adding your crews — Set up multiple crews so appointments can be routed to the right one
  • Overdue jobs — Resolve appointments that slipped past their scheduled date
  • HomeBase — Your daily command center for field work